Shipping and Delivery Policy
This page explains where we deliver, how long it takes, who receives the goods, and what happens if something goes wrong in transit. It applies to every order placed through Wholesale Dito Store.
Where We Deliver
We deliver to the following areas:
- Metro Manila
- Laguna
- Cavite
- Batangas
If your delivery address is outside these areas, contact us at customercare@wholesaledito.com. We handle some out-of-area requests on a case-by-case basis through partner couriers.
How Long Delivery Takes
The lead time depends on how your account is classified.
New and Non-Accredited Clients
If your account is new or not yet accredited, the order is paid by Cash Before Delivery (CBD). The lead time starts the day we receive your payment. Delivery takes 3 to 7 business days. Weekends and Philippine public holidays are not counted.
Accredited Clients
If your account is accredited, the lead time starts the day we confirm your purchase order. Delivery takes 2 to 5 business days. Weekends and Philippine public holidays are not counted.
Delivery is confirmed once you or your authorized representative signs the Service Invoice (SI) and Delivery Receipt (DR).
Same-Day Processing
If we receive your purchase order before 10:00 AM on a business day, we process it the same day. Orders received after 10:00 AM are processed the next business day. This cut-off applies to both client types.
Delivery Cost
Delivery cost depends on two things:
- The total volume and weight of your order.
- The destination address.
We calculate the fee when we confirm your purchase order and include it in your quotation. There is no flat rate across all orders.
Some orders qualify for free delivery. This is decided case by case and depends on the brands and items in your order. We will tell you when we confirm the PO if your order qualifies. We do not publish the threshold.
Pickup by the Client
You can arrange your own courier to pick up the goods from our fulfillment center. The pickup address is:
Wholesale Dito Store
Forest Drive St., corner Country Drive
Country Homes, Biñan, Laguna 4024
Philippines
Pickups follow the same lead time as deliveries. Confirm the schedule with us first so we can have the goods ready. Bring the pickup authorization and the delivery receipt if you are sending a third-party courier.
Receiving the Delivery
When the delivery arrives, someone authorized to receive the goods must be present. The authorized receiver is the person you named when we processed your purchase order. If no one is available, the delivery will not proceed.
The authorized receiver should:
- Check the goods against the Delivery Receipt.
- Note any damage, missing item, or wrong product before signing.
- Sign the Sales Invoice (SI) and Delivery Receipt (DR).
Once the SI and DR are signed without exception, the goods are considered received in good order and correct quantity. If you find a problem later, the return process in the Return and Refund Policy applies.
Delivery Documents
Two sets of documents are used depending on how the goods reach you.
When Clickerwayne Zelle Solutions Inc issues the sale directly
Clickerwayne Zelle Solutions Inc issues the Sales Invoice (SI) and Delivery Receipt (DR). These are the official documents that confirm the sale and the delivery. Keep both for your records.
When USmile delivers and there is a delivery or logistics charge
USmile (Clickerwayne Drey Corporation) issues a Service Invoice (SI) for the delivery or logistics charge. Clickerwayne Zelle Solutions Inc issues the Sales Invoice (SI) for the goods and the Delivery Receipt (DR). Keep all three for your records.
For third-party couriers arranged by the client, the courier's own delivery documents apply.
If No One Is Available to Receive
If no authorized person is present when the delivery arrives, the goods return to the warehouse. We will contact you to reschedule. A second delivery attempt may incur an additional delivery fee, depending on the reason for the missed delivery.
Contact Us
For any question about shipping and delivery:
Email: customercare@wholesaledito.com
Phone: +63.917.18.ZELLE
Contact form: https://www.wholesaledito.store/contact-us
Last updated September 16, 2026.